Privacy Policy

Last updated: 1 April 2026 — Effective immediately

This Privacy Policy describes how Fanvult ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit or make a purchase from fanvult.com (the "Site"). We are committed to protecting your privacy and handling your data in an open, transparent manner.

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use the Site.

Information You Provide

Information We Do NOT Collect

• We do not store credit card numbers, CVVs, or full payment details on our servers
• We do not collect government-issued identification numbers
• We do not collect biometric data or precise geolocation data
• We do not create advertising profiles based on your activity

2. Automatically Collected Data

When you visit the Site, we may automatically collect certain technical and usage data, including:

• Page views — which pages you visit and how often
• Visitor counts — aggregate, anonymous traffic statistics
• Referrer information — how you arrived at our Site
• Device type — whether you are using a desktop, tablet, or mobile device
• Browser type and version — for compatibility and optimisation purposes

This data is collected in aggregate form and cannot be used to personally identify you.

3. How We Use Your Information

Order Processing

• Processing and fulfilling your digital product purchases
• Generating and delivering unique, secure download links via email
• Sending order confirmation and receipt emails
• Handling refund requests when applicable

Customer Support

• Responding to support tickets and inquiries
• Sending support status updates via email
• Linking support requests to relevant orders for faster resolution

Site Improvement

• Analysing anonymous usage patterns to improve site design and performance
• Monitoring site health and uptime
• Identifying and fixing technical issues

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract performance — processing necessary to fulfil your purchase and deliver your products
• Legitimate interest — improving our services, preventing fraud, and maintaining site security
• Consent — where you voluntarily provide information
• Legal obligation — where we are required to retain data for tax, accounting, or regulatory purposes

5. Data Sharing

We do not sell, rent, trade, or otherwise share your personal information with third parties for marketing or advertising purposes. Period.

We may share limited data with trusted service providers:

• Payment processors (to complete transactions)
• Email service providers (to send transactional emails)

These providers are contractually obligated to protect your data. We may also disclose your information if required by law.

6. Third-Party Services

7. Cookies & Tracking

We use minimal, essential cookies to ensure the Site functions properly.

Cookies We Use

What We Don't Use

• No advertising or retargeting cookies
• No cross-site tracking pixels or beacons
• No social media tracking widgets
• No fingerprinting or invasive tracking technologies

8. Data Security

• Payment security — all payment data is processed through PCI-DSS Level 1 compliant infrastructure; card details never touch our servers
• Download links — uniquely generated with cryptographic tokens and time-limited expiry
• Data storage — stored on secure servers with access restricted to authorised personnel only
• Transport encryption — all data transmitted between your browser and our servers is encrypted via HTTPS/TLS
• Access controls — administrative access is protected by authentication and limited to essential operations

9. Data Retention

After the retention period expires, data is securely deleted or anonymised.

10. Your Rights

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data ("right to be forgotten")
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — request your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interest
• Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us via our support page. We will respond within 30 days.

11. Children's Privacy

The Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

12. International Data Transfers

Fanvult operates from Australia. If you are accessing the Site from outside Australia, please be aware that your data may be transferred to, stored, and processed in Australia.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes:

• The "Last updated" date at the top will be revised
• Material changes will be communicated through a notice on the Site
• Your continued use of the Site constitutes acceptance of the updated policy

14. Contact Information

If you have any questions regarding this Privacy Policy:

Document version 2.0 — Effective 1 April 2026